# Billing

Your company's plans, payment method, invoices and cancellation, handled through Stripe.

**Billing** shows your company's plans, their status and when they renew. Owners and people with the **Billing**
role can open it; members can't.

Payments go through Stripe, our payment provider. S+M never sees or stores your card number.

## Start or change a plan

- **Hosted services** such as eSign: choose a plan in the service itself; it then appears under **Billing**.
- **Apps you install** such as S+M VoIP for EspoCRM: choose **Subscribe** next to the license under **Products &
  licenses**. The license keeps its id, and the app picks up the paid key by itself (see [Licenses](https://docs.sapiensandmachines.com/en/account/licenses)).

To switch to another plan of the same product, use **Change plan** next to the plan.

## Payment method, invoices and cancellation

Choose **Payment method, invoices and cancellation**. It opens Stripe, where you can:

- update the card,
- download invoices,
- cancel a plan. It stays active until the end of the period you paid for.

## What the statuses mean

| Status | Meaning |
|---|---|
| **Trial** | Free until the trial ends. |
| **Active** | Paid and running; it renews on the date shown. |
| **Payment overdue** | The last payment failed. Update the card in Stripe. |
| **Ended** | Cancelled, or not renewed. |

> [!WARNING]
> If a payment can't be collected, the plan doesn't renew and the app or service stops once the paid period and any
> grace time are over. Update the card as soon as you see **Payment overdue**.