Billing
Your company's plans, payment method, invoices and cancellation, handled through Stripe.
Updated October 15, 2026
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Billing shows your company's plans, their status and when they renew. Owners and people with the Billing role can open it; members can't.
Payments go through Stripe, our payment provider. S+M never sees or stores your card number.
Start or change a plan
- Hosted services such as eSign: choose a plan in the service itself; it then appears under Billing.
- Apps you install such as S+M VoIP for EspoCRM: choose Subscribe next to the license under Products & licenses. The license keeps its id, and the app picks up the paid key by itself (see Licenses).
To switch to another plan of the same product, use Change plan next to the plan.
Payment method, invoices and cancellation
Choose Payment method, invoices and cancellation. It opens Stripe, where you can:
- update the card,
- download invoices,
- cancel a plan. It stays active until the end of the period you paid for.
What the statuses mean
| Status | Meaning |
|---|---|
| Trial | Free until the trial ends. |
| Active | Paid and running; it renews on the date shown. |
| Payment overdue | The last payment failed. Update the card in Stripe. |
| Ended | Cancelled, or not renewed. |
Warning
If a payment can't be collected, the plan doesn't renew and the app or service stops once the paid period and any grace time are over. Update the card as soon as you see Payment overdue.